Royal Mail apologises to residents in Whiteleas over issues with delivering letters

Residents in the Whiteleas area have told the Gazette that they have been suffering from disruption to their post for around the last three weeks.

One resident explained that she and her neighbours had missed letters for appointments, Mother’s Day cards, and more due to the disruption.

Residents say they were told to collect their letters from the Royal Mail Delivery Office on West Walpole Street.

Royal Mail has since apologised to those who were affected and put the issue down to “higher than usual” staff absences.

A spokesperson said: “We are very sorry for the delays reported in the local Whiteleas area.

"This follows a period of higher than usual sickness absence, and we are confident that customers in the local area will now be receiving a service of the high standard that they can expect from Royal Mail.”

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