The grandmother bringing the Post Office back to The Nook in South Shields

After a her life took a change of direction a grandmother-of-three is bringing back The Post Office to The Nook in South Shields.

Wednesday, 18th March 2020, 4:45 pm
Updated Thursday, 19th March 2020, 6:00 pm

Madeleine Duncan, 54, opened her newsagents on Sunderland Road in February, after more than 10 years working as a secretary in the NHS.

On Thursday, March 19, Duncan's News Hub will open the Cleadon Park Post Office counter.

As well as a full range of mail services and bill payments, customers will be able to carry out banking transactions including cash withdrawals, balance enquiries and cheque and cash deposits.

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Madeline Duncan at the new Post Office counter inside of Duncan's News Hub.

“The Post Office counter is going to be a huge lifeline for people, customers are coming in and telling me how much the closures are going to affect them,” said Madeline, who quit her longstanding role in the NHS to spend more time with her family.

Madeline Duncan (54) at the Post Office counter inside of Duncan's News Hub.

“I love the NHS but I wanted to be closer to my grandchildren,” she continued.

“Many of my family and friends live and shop in The Nook and they told me how far they have to go to get what they need.

“I had the opportunity to do something about it, so I decided to make a change and I’ve built the business from scratch.”

She added: “People are coming in constantly, the response has been fantastic.

Madeline Duncan outside of Duncan's News Hub.

“I have no regrets, it’s the best decision I ever made.”

After hearing about the closure of the bank, Madeleine, who lives in the Harton area, applied to open the Post Office counter.

“There’s a big gap in the market in this area,” she said.

“I wanted to bring a little bit of positivity back to The Nook.”

Follow Duncan’s News Hub on Facebook for information.